Service

Your 50plus is a membership club which provides a range of benefits and support to domestic customers and landlords. If you would like to know that we can be there for you, a relative or tenant, join Your 50plus Club. There are three tiers of membership. All include a free advice service.

Your 50plus Club - free advice
All membership tiers include a free advice service. Features and benefits include:

Free advice by phone in all operational areas

Free advice with a home visit where required in specified areas

Provided by volunteer Service Providers whom are free to recommend 50plus or other organisations

Targeted at helping those who need more support with:

• Technology (see right)
• Home automation
• Heating and hot water systems
• Home maintenance.

If you need costs for defined work please book a free estimate.

Free advice on:

• Technology including:
• IT
• Telephones and broadband plus
• Home automation
• Heating and hot water systems
• Home maintenance
• Changes to a home for those growing older.

Free advice is available in all operational area by phone plus with a home visit where required in postcode areas: HP3, HP4, HP5, HP6, HP7, HP8, HP9, HP15, HP16, HP23, WD3 and WD4.

Your 50plus Club - Bronze (Tier 3)
Features and benefits include:

5% discount on our published Time and Material rates for:

• Plumbing works
• Electrical works
• Handyman works

Bronze (Tier 3) service is available in all postcodes where 50plus plumbing, electrical or handy service is provided

Your 50plus Club - Silver (Tier 2)
Features and benefits include:

Free annual boiler service (ex any parts needed)

Free telephone support

Target 48 hour or next working day attendance response for:

• Heating breakdown and leaks
• Drainage issues.

5% discount on our published Time and Material rates for:

• Boiler works
• Plumbing works
• Electrical works
• Drainage works
• Handyman works

Silver (Tier 2) service is available in postcode areas: HP1, HP3, HP4, HP5, HP6, HP7, HP8, HP9, HP10 ,HP15, HP16, HP23, SL9, WD3 and WD4

Your 50plus Club - Gold (Tier 1)
Features and benefits include:

Free annual boiler service (ex any parts needed)

Free loan of oil filled radiators and or fan heaters
if there is a heating failure we cannot repair within 48 hours*

Free telephone support

Target 24 hour or next working day attendance response for:

• Heating breakdown and leaks
• Plumbing issues
• Electrical issues
• Drainage issues.

10% discount on our published Time and Material rates for:

• Boiler and heating works
• Plumbing works
• Electrical works
• Handyman works
• Independence at home support services

Gold (Tier 1) service is available in postcode areas: HP1, HP3, HP4, HP5, HP6, HP7, HP8, HP9, HP10 ,HP15, HP16, HP23, SL9, WD3 and WD4

How much does Your 50plus membership cost?

Your 50plus will also...

Let you know of special offers that are exclusive to Your 50plus members via occasional emails.

0845 22 50 495 or one of our local numbers for more information

Not sure which Your 50plus Club membership tier is best for you? Do call, we are always happy to provide advice.

Some questions and answers:

How can I pay?
Payment annually by credit or debit card for Gold and Silver (Tier 1 and Tier 2) membership. We'll take your initial payment by card over the phone, then set up an annual reminder.
If you register yourself online we'll get a notification and we'll call you to take payment during business hours.

Can I buy membership on behalf of someone else?
Yes you may, we will record both your details and the person(s) you are buying membership on behalf of.

Will my charges change?
Charges are reviewed annually in January and may change around that time. We will write to inform you of any change.

Am I buying an insurance?
No - Your 50plus Club is a membership club with benefits, not an insurance policy. Whilst your membership includes a range of benefits and discounts, work must be paid for with the exception of a zero labour fee for an annual boiler service. Discounts are applicable as set out above.

Are response times guaranteed?
Whilst we will do our best to attend within the times stated, we may not be able to in exceptional circumstances. We will always keep you informed.

I am a landlord of one or more domestic properties. Can I become a Your 50plus Club member?
Yes you can but you must purchase membership for each property you would like us to cover. Ask us about bulk deals.

*What are the replacement heater supply conditions?
In the event that we cannot repair your main heating system with 48 hours (two days) we will seek to deliver one or two oil filled radiators (and a fan heater if required) to you as soon as possible. Generally this can be done the next working day following a decision on the heating issue.

Can I join Your 50plus Club for commercial property?
50plus does service commercial properties; ask us for information. Your 50plus Club is for domestic properties only.